Delivery and Returns

Shipments

Packages are generally dispatched within two days after receipt of payment and are posted First Class Royal Mail but the majority of parcels are dispatched same day.

We offer FREE UK P&P on all orders over £20 (Standard Royal Mail 1st Class).

Where items are ordered in such quantities that the weight exceeds the maximum Royal Mail 2kg limit, we reserve the right to request the additional charge for the parcel to be sent via Parcel Force, or split parcels. Should this occur, we will contact you for instructions on how to proceed. 

An Express Service (next day if ordered before 4 pm) is available at a cost of £6.00.  With this service you will need to be available to sign for your parcel.  In rare circumstances it may not be possible to dispatch your order for next day delivery.   If this occurs, you will be given a full refund of your Express P&P fees and the option to cancel your whole order or choose Standard 1st Class (2-3 days) for £3.50 or Standard 2nd Class at £2.50.  Please note that Express Service is only available Monday to Friday.  Orders received before 4pm on Fridays will be delivered the following Monday and orders received after 4pm on Fridays will be processsed the following Monday for delivery on the Tuesday. 

For shipping costs outside the UK please email kath@littlehoundalesknits.com for a quote. Some overseas postcodes are recognised by the website and will process with a default shipping cost - in these circumstances your order will only be shipped if the 'actual' shipping cost does not exceed the default shipping cost. You will be contacted with options on how we can get your parcel to you or opportunity to cancel your order if this occurs. 

Returns

Returns are accepted within 28 days of order.  Products must be returned in good resaleable condition.  If you are unsure regarding returns please email me at kath@littlehoundalesknits.com.  Return costs are payable by yourself and you should obtain proof of postage.

To return an item please post to :

Little Houndales Knits
Little Houndales Farm
Nafferton
Driffield
East Yorkshire
YO25 4LF

 

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